Security - Shipping & Delivery - Returns

Security
Secure Shopping 100% Guaranteed
When purchasing items from our website, the security of your credit card is guaranteed using an industrial strength 256-bit SSL (secure socket layer) encryption technologies. All transactions are encrypted using Verisign, the World's leading e-commerce security provider.

This site uses a secure Server Certificate to guarantee that the information submitted in the checkout and payment process is safe. When you enter your name, address and credit card number, these details are encrypted on your computer and sent to us before being decrypted by our server. If anyone did manage to intercept this information, it would be illegible to him or her. Your credit card details are only used once, at the time of the payment transaction and are not stored after the transaction is completed.
What is a Server Certificate?
Technically, Server Certificates, also known as digital certificates, bind an identity to a pair of electronic keys that can be used to encrypt and sign digital information. A Server Certificate makes it possible to verify someone's claim that they have the right to use a given key. Used in conjunction with encryption, Server Certificates provide a complete security solution, assuring the identity of one or all parties involved in a transaction.
A trusted third party called a Certification Authority (CA) issues a Server Certificate. A CA acts somewhat like a passport office. CAs must take steps to establish the identity of the people or organizations to which they issue certificates. Once the CA establishes an organization’s identity, it issues a certificate that contains the organization’s public key and signs it with the CA's private Key.
By using a Server Certificate from Verisign (United Kingdom), our website conducts authenticated, encrypted online transactions. Our customers are able to submit credit card numbers and other personal information, with assurance that they are really doing business with us (and not an impostor) and that the information that they are sending cannot be intercepted or decrypted by anyone other than the intended recipient.

Shipping & delivery
Item availability
Delivery should be within approximately 10 working days upon receipt of an order and is often within 5 working days depending on circumstance. Occasionally a particular print or item may be temporarily out of stock or unavailable and we will notify you of any such delays.
Delivery methods
The majority of orders are shipped by Hermes courier, but in some cases where items are small in size we can use Royal Mail signed for services and then customers can easily collect from the Post Office if they are out and unable to sign for the package. Varying our delivery methods in this way helps us to keep our delivery charges generally low.
Where we deliver
Rhodes Photography Ltd delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries or for what price. You will be informed if we cannot fulfill your order after you specify your delivery address in the checkout process.
Our charges
Due to the variety of products we provide, we are unable to have a general delivery charge across all products.
For the UK mainland our shipping and packaging charges are generally never more than £8.50 but can be as low as £3.95 e.g. 4” x 6” prints only order. The item with the highest delivery charge in your basket sets the tariff and there is no additional charge for further items, which is a form of discount for multiple item purchases. Delivery prices exclude any local duties and taxes that may be payable by the customer on delivery. Due to courier charges there is a surcharge for Northern Ireland and the Highlands, excluding small print orders that can be sent via Royal Mail and so are classed as mainland UK delivery.
P.O. Boxes
Unfortunately, we are unable to deliver to P.O. Boxes.
Duty
Customers receiving goods outside the UK may be liable for duty charges levied in their own country. If this happens, it's a matter between you and your local customs agency. You are responsible for any duty owed.

Returns policy
Our products are produced with the utmost care and attention to quality. Our request for return rate is tiny but the majorities of these are due to mishandling by the delivery firm and are replaced immediately, despite the very robust nature of our packaging.
If you are not satisfied with your order because of a quality or description issue, you may return it to us within 7 days for a replacement, or refund where this is not possible. However, please note that this policy is at our reasonable discretion and that you should refer to our Terms and Conditions and also see below for clarification of the formal agreement between us.
Faulty goods
If for any reason you believe there is a fault with your goods then you should notify us immediately. We will replace all faulty goods immediately upon receipt if a genuine defect is found.
If no fault is found
Products found to have no fault will be returned and a charge of £10 (exc. VAT), plus carriage costs will be made to cover our inspection costs.
Exchanging goods
Please note that we are unable to offer a swap or exchange service for your original order. If you wish to place an alternative order then please simply order directly using the website.
Goods ordered in error
Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new in the original packaging. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £25 ex VAT or 10% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new', they will be sent back to the customer and a handling charge may be applied.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Returns process
To make sending things back as convenient as possible, we have designed our returns procedure to be quick and easy:
Step 1 - Notification
1. To initiate the returns process, you need to send an email to info@rhodesphotography.co.uk quoting your order number and the reason for the return or, alternatively, call 07801 946219, quoting your order number and stipulating the reason for the return.
Step 2 – Returning the goods
2. As soon as we receive your Returns Form or notification, we will provide you with detailed instructions on how to return your order.
3. We require the goods to be returned in the full original packaging.
4. Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.